What pathway is typically used to investigate quality of care concerns lacking specific protocols?

The General Continuing Education (CE) pathway is designed to be used in situations where quality of care concerns arise but there are no predefined protocols to follow. This pathway allows for a broader approach to education and training aimed at addressing identified deficiencies in care. It emphasizes learning and development, which can ultimately lead to improvements in quality and safety.

This method is particularly effective in fostering a culture of continuous improvement, where staff can be educated on best practices, emerging standards, or specific areas of care that require enhancement. By focusing on continuing education, organizations encourage staff to enhance their skills and knowledge, which not only addresses current concerns but also helps prevent future occurrences.

The other pathways, such as the Complaint Resolution pathway, typically deal with specific grievances or complaints, while the Assessment and Evaluation pathway focuses on structured assessments of programs or services. The Corrective Action pathway usually involves direct actions taken to rectify specific issues rather than an educational approach.