What is investigated when more than 5 complaint/fri residents are added to the sample?

When additional complaints or grievances from residents are added to a sample, the focus typically shifts to investigating the specific allegations made in those complaints. This is done to understand the nature and validity of the issues raised by the residents. By concentrating solely on the allegation, investigators ensure that they gather relevant information surrounding the specific context of the complaints, which is crucial for addressing the concerns raised and improving the overall quality of service.

This targeted investigation allows the facility to take appropriate corrective actions in response to the identified problems, rather than conducting a broader investigation that may not directly address the specific issues that are causing dissatisfaction among residents. Understanding the particular allegations helps in pinpointing areas that require immediate attention or policy adjustments, ultimately enhancing the residents' welfare and the overall operational quality of the facility.